Or, sign in using: Login using Okta. The background/credit check requires a $45 processing fee paid directly to our vendor. And for tens of thousands of skilled professionals, their choice is to partner with Liveops and strengthen your brand. As an agent with Liveops, you are a self-employed independent contractor, not an employee. 947 reviews from Liveops employees about Liveops culture, salaries, benefits, work-life balance, management, job security, and more . OpenID Connect is an extension to the OAuth standard that provides for exchanging Authentication data between an identity provider (IdP) and a service provider (SP) and does not require credentials to be passed from the Identity Provider to the application. Find Out How & Apply . It's why we've led the industry in virtual, flexible agent services for more than 20 years. Agent Sign-In. transparency. Their consistency, professionalism and customer service are unparalleled in the industry. Flexibility. Duo Security for MFA | Okta. We work in service of our Agents, Clients, and Employees. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. We endeavor to do the right thing, every time. Actual earnings may vary depending on client opportunity and support required. Liveops provides people with varying skill sets with the unique opportunity to become a business owner while meeting the demands and obligations of their family. The average Liveops salary ranges from approximately $21,667 per year for Virtual Assistant to $181,757 per year for Software Engineering Manager. As a Liveops Independent Contractor Agent, you have flexibility, autonomy and freedom to choose when and where to provide services. Liveops is a legitimate company. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual call center and customer service solutions. Okta Browser Plugin protects your passwords and securely logs you into all your business and personal apps. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. I am currently working on my 7th children's book, thanks to the freedom of being an independent agent! Login here. The VirtualFlex platform also can augment your existing contact center, providing support to your patients while your internal agents attend company-wide meetings. The VirtualFlex platform attracts self-starting agents who deliver great experiences every time. Liveops agents have the understanding and program-specific certifications needed to not only enroll and onboard members and patients into your program, but also encourage them to stick with it and remain compliant with your product or device. 5.0. Log-in to the worlds easiest to use Learning Management System I love the flexibility. Over 20 years later, more than half a million independent contractors and the companies that use them have relied on Openforce as their trusted solution for rapid and compliant contractor . You can also manage cookies in your browser settings. No matter what industry, use case, or level of support you need, weve got you covered. Please enable it to improve your browsing experience. Headquartered in Scottsdale, AZ, with expansive remote opportunities, Liveops is a collaborative environment filled with smart, motivated team players. I love that I can use the empathy and communications skills I learned in school to help customers for the luxury brand I serve through Liveops as well as the patients I treat as a nurse.. To find out more, read our Privacy Policy and Cookie Policy. You can also manage cookies in your browser settings. Whether calls are slow or surging, a network of brand-certified agents flexes with demand. And, it's why some of the biggest enterprise names trust Liveops agents to represent their brand. Client opportunities may have additional requirements, including expanded client-specific certification. FLEXIBILITY AT SCALE. 2-4 weeksMost training is 2-4 weeks. We use cookies to improve your experience on our website. This network has hard skills in your industry, and soft skills from life experience. Hard to get in contact with managers for help. Liveops: Flexibility. The background/credit check requires a $45 processing fee paid directly to our vendor. Minimum 1 year of phone based, customer service experience, Computer skills including navigating multiple tabs, windows and systems, Fluent and proficient in spoken and written English, Comfortable empathizing and remaining patient with difficult callers, Complete an application to join Liveops Nation, which includes passing a backgroundcheck, The backgroundcheck requires a $24.99processing fee paid directly to our vendor, We have a variety of programs starting every week. Fully remote, hybrid, and freelance opportunities at Liveops provide "unparalleled flexibility and work-life balance." Previous openings have been posted in . As a self-employed 1099 Independent Contractor Agent providing virtual call center services to Liveops clients, you will be responsible for your own tax obligations. 1099 Independent Contractor offers no benefits, Paid by the minute. Managing multiple systems, programs, and screens simultaneously. Save my name, email, and website in this browser for the next time I comment. When agent success depends on how well they serve your customers, entrepreneurial agents dont have to be told what to do. You are using an unsupported browser. Our workforce is more experienced and more scalable than traditional call centers, transcending geographic limitations and typical work hours. Forgot your password? Become a part of Liveops Nation to network with other self-employed agents or business owners, find local meetups and participate in fun social contests. Liveops has a dedicated Agent Experience team who works together with client teams creating engagement opportunities that nurture and support agents through each step of their journey with Liveops. Are you an employee? Support. They are an extension of your organization, and their above average VoC scores show these meaningful connections strengthen your brand. To find out more, read our Privacy Policy and Cookie Policy. This te. Empower agile workforces and high-performing IT teams with Workforce Identity Cloud. Liveops has been able to consistently attain 90% plus on both Customer Satisfaction and First Call Resolution in this first year of our partnership. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Learn about Liveops Enterprise Solutions Click Here . We encourage ideas from everywhere. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. Dont let the next surprise get in the way of delivering a great customer experience. Good pay, ability to make your own schedule. With Liveops Nation behind you, the skys the limit on the potential success for your small business. Explorerecent.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Its our approach to providing the most exceptional customer service agents a business can find. Build a thriving work-at-home business providing remote customer service for top brands. Liveops provides people with varying skill sets with the unique opportunity to become a business owner while meeting the demands and obligations of their family. In healthcare, engagement and patient connection are paramount. https://explorerecent.com/is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Its not easy to find a flexible team of experienced agents who understand your brand. Its why weve led the industry in virtual, flexible agent services for more than 20 years. How Right Time Schedules Translate to Enhanced Customer Experience Outcomes, Scalable contact center solutions drive results in healthcare, Fueling company growth and patient health a healthcare case study. Some roles are also responsible for sourcing third-party clients, then analyzing, optimizing, and creating new scripting for subscription-based products. Sign an Independent Contractor Agreement. The ability to create your own schedule is one of the best perks of being an Independent Contractor Agent with Liveops. Either search term value. Silicon Valley 203 Redwood Shores Parkway Suite 260 Redwood City, CA 94065 Conducting inbound/outbound customer service calls. Answer. Okta gives you a neutral, powerful and extensible platform that puts identity at the heart of your stack. On Fishbowl, you can share insights and advice anonymously with Liveops employees and get real answers from people on the inside. Flexible. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. Start building with powerful and extensible out-of-the-box features, plus thousands of integrations and customizations. Within hours, virtual agents can flex to meet the needs of your patients in times of new product launches, irregular marketing schedules, and unexpected events. Forgot password? Remember me. The agent community sits at the core, and we dont take this lightly. Employer Matching Opportunity, 100% Employer Paid Life Insurance LiveOps will not sell or share your information with third parties for marketing purposes. Liveops path to becoming an Independent Contractor Agent: Independent Contractor Agents choose their own schedule by self-scheduling in 30-minute blocks. We call the agent community Liveops Nation. Learn more about us at www.liveops.com. Empathy is part of Liveops agents DNA. Compensation . I have children who are active in sports, so it allows me to be there when they need me. Liveops exists to improve peoples lives, and this extends into the agents that connect with your patients and members. Here are just some of the Liveops Nation initiatives that lead to better experiences for customers. The background/credit check requires a $45 processing fee paid directly to our vendor. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Relationships are built on a strong foundation of trust and Earning potential. Post in the comments section of this video.Thank you for 2,360 subscribers! Liveops appeals to an agent profile with the soft skills and life experience that align with patient populations and understand the need for compassionate responses to sensitive medical questions. Secure your consumer and SaaS apps, while creating optimized digital experiences. Certification courses provide the learner with critical knowledge related to the client and call types, as well as how to deliver a successful customer experience. Thanks so much for taking the time to leave a review! Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. VERY FLEXIBLE, You pay for all your own computer equipment and internet/phone. Application and Certification Process: To become an Independent Contractor the following are required: Complete an application to Join Liveops Nation, which includes passing a background/credit check. To find out more, read our Privacy Policy and Cookie Policy. IT Support Logo. Login. We call this agent community Liveops Nation. See Capabilities for more details. Password. I like to help people. The integration was either created by Okta or by Okta community users and then tested and verified by Okta. Click here for technical info. With Liveops Nation behind you, the. Its a private, virtual community where agents connect with each other and their program teams to maximize their experience while contracting with Liveops. Connect with us to find out how VirtualFlex can help you build your brand with every interaction. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual contact center and customer service solutions. option Add a new device appears in Duo Mobile settings. Use the link sent to your phone to access your latest application or click Apply Again to proceed with a new application. You can also manage cookies in your browser settings. You may also receive performance-based pay or other incentives. Trying to find the "liveops nation" Portal and you want to access it then these are the list of the login portals with additional information about it. I see myself doing this for many years until I fully retire (if I do) and my cat loves that I am home too!, Flexibility is the most beautiful thing. To accept cookies continue browsing as normal. Director of Customer Care, healthcare organization. Sign-On: Liveops Agent Services LLC Site. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual contact center and customer service solutions. I even bought a new car!, "I love the convenience of working from home, the flexibility to choose my own schedule and the privilege of being my own boss. Okta updates a user's attributes in the app when the app is assigned. We would like to show you a description here but the site won't allow us. Log in. Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. And with these programs, you find that you have a really good chance to help people in need because of COVID or disaster lines in response to tornadoes, fires, floods, and hurricanes You have to remain calm and be there for the callers. Flexibility. Job Work/Life Balance. Liveops regularly hosts well-attended, agent-focused events. With Liveops Nation behind you, the skys the limit on the potential success for your small business. Message & data rates may apply. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Community. They have the soft skills and life experience needed for empathetic member advocacy, with proven increased level of CSAT and NPS ratings. If you love helping improve peoples lives we want you to work with us. Without a doubt, they are the most organized company weve ever worked with. This means you can choose when, where, and how often to work! Weve cultivated a virtual community, Liveops Nation, that encourages agents to connect with one another. Liveops agents are an extension of your company, and strengthen your brand with every interaction. Grow your home business through Liveops client network, working with the brands you know and love. They are empathetic and committed to each interaction with your customers. You are your own boss and set your own hours so there is a great work/life balance. Healthcare and Medicare enrollment can be complex. Liveops flexible model allows you to build a continuity plan for planned and unplanned spikes. The flexibility to schedule your own hours is one of the best perks of being an independent agent with Liveops. Liveops appeals to an agent profile with the soft skills and life experience to understand the vulnerability people feel about their health and the ability to be reassuring in the face of uncertainty. With this strategy, everyone wins. To become an Independent Contractor the following are required: Complete an application to Join Liveops Nation, which includes passing a background/credit check. Knowledge Base. About Liveops. The VirtualFlex platform powers our distributed contact center that delivers a cost-effective solution for both planned and unplanned CX needs, delivering great customer experiences from agents who are inspired to work for your brand. We are seeking Independent Contractor Agents to provide virtual services to our clients customers, spanning a variety of industries including Retail, Healthcare, Licensed Insurance, Non-Licensed Insurance, Energy, Government and Tax Support. Liveops is a legitimate company. The Liveops VirtualFlex platform empowers agents to act as an extension of your brand by providing a warm, knowledgeable connection with members and patients at every touchpoint across the continuum of care. Help source new agents, certify and prepare them to take calls, and build relationships with the agent community. VirtualFlex agents bring more professionalism, education and life experience, giving your customers the calm, empathetic ear they need. *****Get the free guide HERE https://www.teacherdaesha.com/getting-started-. Security Assertion Markup Language is an open standard for exchanging authentication and authorization data between an identity provider (IdP) and a service provider (SP) that does not require credentials to be passed to the service provider. Our developer community is here for you. When the application is used as a profile master it is possible to define specific attributes to be sourced from another location and written back to the app. Required fields are marked *. Liveops provides virtual contact center services that can scale during high-traffic periods without missing a beat with our network of US-based agents. Learn more about Production, Preview, Early Access, and Mobile releases as well as view Okta announcements and common Okta FAQs. Easily connect Okta with Liveops or use any of our other 7,400+ pre-built integrations. It's a private, virtual community where agents connect with each other and their program teams to maximize their experience while contracting with Liveops. With two decades of virtual service experience, Liveops has delivered over a hundred million call interactions and currently generates $2 Billion in client revenue each year. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. These occasions provide agents with the opportunity to interact with each other and Liveops senior staff, all while getting initiative updates critical to their business growth. As an Independent Contractor Agent, you can: Our Clients look for people who are comfortable: Successful Independent Contractors will have the following skills: As an independent contractor, you will submit invoices and receive payment for completed services. Sign an Independent Contractor Agreement. best www.shiftboard.com. GM Regional Customer Care Operations, major utility. To enable that option, the Duo admin must select the Self-service portal in the Duo Admin Panel. Improving Peoples Lives. Login to track your existing support requests. This login is to access our Shiftboard online scheduling and people management system. You can also manage cookies in your browser settings. We create better outcomes by seeking out and integrating diverse perspectives. Link Okta groups to existing groups in the application. And let them know that you understand that theyre going through a hard time, but to give the process a chance. Your customers deserve the best at every touchpoint. "Customer Service Manager""Customer Service Supervisor" retrieves an opportunity for a Customer Service Manager or a Customer Service Supervisor. Universal Login. Push either the users Okta password or a randomly generated password to the app. Creates or links a user in the application when assigning the app to a user in Okta. Read more. Developer Center. Talent deserves opportunity. Learning sessions, access to robust knowledge bases, and gamification are unique to Liveops Nation and ensure continuous growth of relevant skills for agents. Quickly assessing customer needs and providing sound solutions. To accept cookies continue browsing as normal. However, if a Service Partner enrolls in a course but does not show up to the first day of class, a $20 No-Show fee will be . Average Liveops hourly pay ranges from approximately $10.00 per hour for Secret Agent to $30.33 per hour for Receptionist/Administrative Assistant. During planned open enrollment and Medicare redetermination periods, the elasticity of our flexible model delivers access to a skilled pool of agents, so you dont need to bring on seasonal agents. Earning potential. !#liveops #seoulbox #onlineincome Be prepared to dynamically scale your platform with virtual agents that can mobilize within hours. to allow for end users to download the plugin from their dashboard, and can download the plugin for themselves from the admin portals downloads page. Support. Your connection to your customers/clients is the most important part of your job. 3,309 Following. They want right-time. Our scalable platform lets agents define their availability. To connect with a product expert today, use our chat box, email us, or call +1-800-425-1267. Liveops Okta. great training and continued support. Contribute towards the continued success of Liveops by lending your expertise in the areas that every business needs to stay at the top of their game, and continue to be an industry disrupter. Weve had the pleasure of working with Liveops for the past two years, adding a new level of professionalism to our needs. Liveops. Empathetic agents understand the need for compassionate responses to sensitive medical questions and will meet your customers needs in a safe and secure environment. When you become virtual contact center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. View our background and credit check requirements here. We've been partnering with Liveops since 2010 for all our inbound needs. Application and Certification Process: To become an Independent Contractor the following are required: Complete an application to Join Liveops Nation, which includes passing a background/credit check. To accept cookies continue browsing as normal. If you have not created a ticket yet then you would need to register or create a new ticket to begin. Support. No matter the location, or time of day, an empathetic agent is available when you and your customers need it most. We're a people-powered business, working tirelessly on behalf of agents, clients, and employees to make life better. Documenting details of calls and customer interactions. Our professional grade, complete headset telephones are made specifically for LiveOps and other customer service agents. Username / Email. Please update your browser to the latest version on or before July 31, 2020. irda online agent registration portal& 39, liveops agent portal and liveops nation com. This doesnt happen automatically, and the VirtualFlex platform has two decades of experience innovating and optimizing the agent journey. Easily connect Okta with Liveops or use any of our other 7,400+ pre-built integrations. We use cookies to improve your experience on our website. Cons are having to provide your own equipment. And, its why some of the biggest enterprise names trust Liveops agents to represent their brand. HSA and PPO Options Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. The agent community comes together . This platform supports the ideal contact center augmentation strategy, bringing together US-based agent talent with the ability to easily respond to surges in demand. Earning potential. I can choose to take off Friday, or just do the afternoon so I have an open morning, if I want to do the gym or if I want to go play some golf., I work about 13 hours a week and I love that the flexible schedule allows me to help my grandchildren with distance learning. Please review the Liveops basic technology requirements by clicking here. The cons are being able to work in your own home. Efficient. Celebrating tenure, milestone achievements, and highlighting agent contributions to the community, reinforce value and drive loyalty. How Right Time Schedules Translate to Enhanced Customer Experience Outcomes. This means you can choose when, where, and how often to work! The agent community comes together . Join Liveops Nation and experience the freedom and autonomy of being self-employed! Scottsdale (headquarters) 1365 N. Scottsdale Rd Suite 390 Scottsdale, AZ 85257. Liveops Job Board. Your customers deserve the best at every touchpoint. The fees paid cover services provided in the two weeks prior to the payment date, if submitted. Health doesnt have open hours. Liveops experienced agent network can deliver services when you need them, including days, nights and weekends. *****Get the free guide HERE https://www.teacherdaesha.com/getting-started-with-liveops-quick-start-guide-on-how-to-apply/This video IS sponsored by SeoulBox. Companies using LiveOps for Call Center include: MetLife, a United States based Insurance organisation with 46500 employees and revenues of $71.10 billion, Aegon N.V., a Netherlands based Insurance organisation with 17936 employees and revenues of $56.07 billion, Royal Mail Plc, a United Kingdom based Transportation LiveOps agents are required to use a corded telephone with a compatible headset. Sign an Independent Contractor Agreement. The VirtualFlex platform also can augment your existing contact center, providing support to your patients while your internal agents attend company-wide meetings. Researched & Written by Ann Rozier on the FlexJobs Team. Tuition Reimbursement. Dorm Decor Ideas || Explore Detailed Information. Your email address will not be published. Future attribute changes made to the Okta user profile will automatically overwrite the corresponding attribute value in the app. Thank you for sharing your experience with everyone! View our background requirements here. Liveops is a virtual call center offering on-demand virtual agents for enterprise sales and customer service needs. If you decide to contract with Liveops, we connect you with opportunities that fit your unique combination of skills and availability. Attack Protection. VirtualFlex solves for that. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. Director of Customer Care, healthcare organization. Im also a nurse. Were here to improve peoples lives. With world-class customer support and education to serve multiple professions, we're here to help professionals reach their career goals. This feature is not required for all federated applications as user authentication takes place in Okta, however some apps still require a password. Copyright 2023 Liveops, Inc. All rights reserved. Some client programs may require Independent Contractor Agents to provide services above-posted minimum standards to maintain eligibility. Strengthening an agents sense of belonging and connection improves their lives and leads to better customer experiences and client outcomes.