Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. You will need to support your claim with correspondence and evidence so your bank or card provider can see youve already taken reasonable steps to resolve the issue yourself. I made a 32k loss when I sold my parents' house in 1989: Can I still use it to cut a capital gains tax bill now? Invalid tickets are defined as anything where buyers are refused entry. Luckily I spotted this in time and managed to get the parcel diverted back to the sender and refunded. Look for an option to transfer the tickets through the original ticket provider's account. 'Our multi-step security process to ensure the validity of account changes, including the input of any bank details, to protect our buyers and sellers is only one part of the assurances we provide. Get a discount code to save on your internet security, Listen to podcasts and books for less with these offers, Get the ultimate broadband and entertainment bundle, Get great deals on existing and new plans, Have a clean house and save money with these offers, As chip designer Arm chooses to float in US Ex-chancellor warns London stock market now 'less attractive'. Report. The companys full name, according to a well-placed source, is Global Experience Solutions. As you don't use this account any more, when Viagogo told you the final two digits of the card that the money had been paid back to, you didn't recognise them. However, the Members are the sole decision-makers in finalising the sale or purchase of the Tickets. The Full Court upheld the finding made in 2019 that Viagogo had falsely represented that it was the 'official' seller of tickets to particular events. If you have a Business account, please log in to see the steps that apply to you. Hi All, I am a new member and have been in contact with Viagogo over the last few days as I looked to purchase Lewis Capaldi tickets on Friday, however the price I was given at the start of the. Report. We will be looking closely at this evidence to ensure that the order has not been breached. You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. 7.1 Ownership of Intellectual Property. Contact your bank or credit card company to verify the authorisation of payment to viagogo. Madrid-based GES SL listed thousands of tickets, including more than 600 events in the UK, on the Viagogo website, which is Britains largest ticket resale platform. By using our Site, You agree to accept this Agreement. Yes No Contact Customer Support Regional Settings This website is legit and very popular in selling tickets for all kinds of events. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. This is so we can promote the sale of tickets and items that You list for sale. 2.16 Season Cards. Learn more. If this is also unsuccessful We will not offer a refund. Your payment will be initiated 10 business days after the event takes place. Are investors underestimating the impact of rate rises? When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. We are no longer accepting comments on this article. Apparently not. 1.3 viagogo Guarantee. Sellers can Report a Problem using the Report a Problem link on the online confirmation page. Sharon Hodgson, the Labour MP who co-chairs a cross-party group investigating ticket abuse, said: It shouldnt be for campaign groups, artists, venues or promoters to monitor a secondary ticketing website to ensure that it is acting legally. What do the ticket split type options mean? You have fewer rights if you purchase tickets from a secondary ticket seller, like Viagogo. After you raised a dispute did paypal stop or refund deduction from card? Musicians condemned Viagogo amid renewed concern about resale websites, which allow fans but also professional ticket touts to sell on music, theatre and sports tickets for profit. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. Dec-23-2017 03:49 PM. StubHub said it did not sell tickets speculatively and has no relationship with a company called Global Experience Solutions. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. Will I be stung for capital gains tax on sale of 425k family home because I moved out during my divorce? Affiliate links: If you take out a product This is Money may earn a commission. When you pay a company (rather than an ebay seller or individual), then it is often pending until that company processes your order and captures the pending payment.If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment.d buyer protection). Be the first to hear about special offers. Start selling with Amazon. The concert was due to happen in 2020, but was rescheduled several times due to Covid. Our street address is 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. are safe places to buy tickets. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. You will receive confirmation by email when the payment is made. Viagogo's apparent brazenness has been breathtaking and, so far, it's managed to profit with impunity. 6.7 Third Party Information. The Sellers and the Buyers are hereafter jointly referred to as the Members. The CMA should immediately intervene and investigate these allegations and take necessary legal action.. I sold my tickets on Viagogo as a sate sale. Nationwide hikes cost of home loans just weeks after cutting them, as swap rates start to rise. This fee is displayed in the check-out process and covers the cost of maintaining the viagogo platform, guaranteeing tickets and providing customer service. Viagogo Engaged Employer Overview 285 Reviews 5 Jobs 221 Salaries 182 Interviews 50 Benefits -- Photos + Add a Review Viagogo Reviews Updated 25 Jan 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 265 of over 285 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 3.3 65 % There have been several reported issues with people buying tickets from secondary sellers, including: The Consumer Rights Act has a whole chapter on ticket reselling and says you must be told: In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. All sales and bids are final. The tickets were sold in October for 180, but so far I have not seen the money. Super Bowl Ticket. This fee is displayed in the selling process and covers the cost of marketing your tickets to millions of potential buyers worldwide. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. As shares tumble and costs soar Will the fast food giants ever deliver for investors? Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. For example, if you bought tickets for the front row and ended up sitting near the back. Your experience can help others make better choices. We do not control the information provided by other users which is made available through the Site. Can you help me find out what has happened here? Walker said it was essential that the Switzerland-based company now remove GES SL listings and said a criminal investigation may be warranted. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). How do I delete my listing? According to anonymously submitted Glassdoor reviews, Viagogo employees rate their compensation and benefits as 2.8 out of 5. Viagogo sells tickets from one fan to another, so it does not issue refunds - instead, it sells the tickets on again and passes the proceeds to the seller. You also warrant that you own the tickets and are authorized to transfer or resell the tickets. Check out our video below for advice on how to avoid ticketing scams. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. And that is before you consider the millions of shoppers now using contactless payment services such as Apple Pay or Google Pay, or digital versions of a credit or debit card stored on a mobile phone. What ticket resellers must do Before taking this step we advise that you take a look at our advice on writing a letter before action. Please note this does not include any sales or value added tax that may be payable on viagogos fees. And even if you don't save your details, lots of computers and mobile phones will 'auto-fill' addresses and card details that you have previously entered when you are filling out your payment information. 2.1 Requirements. The judge issued an injunction which prevents . You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. The ticket resale website Viagogo has been accused of advertising non-existent gig tickets on behalf of an employee of its sister company StubHub, prompting calls for regulatory and criminal investigations. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you and viagogo Entertainment Inc ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). Piggyback tickets may not be sold in the same listing. 3.2 Other Information. It is a condition of membership of the industry's self-regulatory body, the Society of Ticket Agents and Retailers (STAR), that ticket sellers refund the ticket's face value price when an event is cancelled. Only some of my tickets have sold. 7.5 Miscellaneous. These steps apply to Personal accounts. 6.10 Notices. The fresh allegations focus on more than 1m worth of tickets for gigs across Europe, at least some of which were advertised by a Madrid-based company with connections to Viagogo. " viagogo has a really high turnover rate and this doesn't only apply to their employees " (in 11 reviews) " Lack of transparency, inflated "perks" " (in 5 reviews) Its worth checking your household insurance to see whether your policy includes free legal advice, or finding a solicitor who offers a free initial consultation. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. viagogo Entertainment Inc is registered in Delaware, at the following address: 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. Save as much as you can and opt for investment trusts over trackers. How do I change my payment method for getting paid? Touts who use this tactic advertise tickets they do not yet have, wait for a buyer to order them, before seeking to procure some from the concert organiser. At no time do We provide the Buyer's payment information to the Seller. As per its policy it put the tickets back up for sale, telling me that when another fan purchased the tickets I would be sent the money. Exclusive: calls for investigations after test purchases indicate fraudulent practice of speculative ticketing. Consumer rights is a division of Which? It appears that, several years ago, your wife had used Viagogo and, perhaps unbeknownst to her, the website was logged in under your account. Peter Hunter and David Smith were jailed in 2020 after being found guilty of four counts of fraud including one related to speculative selling, following a 2016 Guardian investigation. You don't use the website regularly, so did not realised that you had any card details saved you presumed the money would go back to the account you originally bought the Paul Heaton and Jackie Abbott tickets with, which you had enteredmanually when you made the purchase. See all 12 articles. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. $39.99 a month + selling fees. PREAMBLE Read more in the Viagogo ACCC media release Responsibilities of ticket resellers About ticket resellers A ticket reseller is a business that resells event tickets that have previously been purchased from a primary ticket seller. Can I deliver the tickets using a different delivery method? If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. Should you save for your child's future by opening a Junior Isa - and is it better to choose cash as interest rates rise or invest in stocks and shares? Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. The average Viagogo salary ranges from approximately $178,831 per year for a Software Engineer to $178,831 per year for a Software Engineer . If You do not qualify, do not use the Services. We only recommend purchasing tickets from AXS.com, the AXS contact centre, the venue box office, or the official venue . In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. The pattern of these listings combined with evidence from test purchases, indicate Viagogo may be complicit in a multimillion-pound global fraud, said Adam Webb of FanFair Alliance, a music industry group backed by managers of artists such as Arctic Monkeys and One Direction. 4 July 2019: Following several warnings that viagogo has not done enough to overhaul the way it presents information on its website, the CMA is now moving forward with legal proceedings for. For those who have recently moved home, it can also be possible to have the correct card details stored, but with the old address meaning that the product will be delivered to the wrong place. In this case they counted them as arrived the moment UPS scanned the tracking label. Visit the Payment Methods section to update the details. What is the viagogo complaint handling process? To sell tickets, a Seller lists the tickets in the Site database. 1,774 reviews for Viagogo, 1.3 stars: '***Beware of buying through Viagogo - this ticket sale service is not what you think*** Ticket Price inflated by 400% No tickets provided once purchased Incorrect information given Utter SCAM I recently bought some tickets via their website and having read so many 'worse than negative' reviews, I know I have been scammed and am seeking a full refund . In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. The authorization will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. Viagogo is a secondary ticketing site. Be the first to hear about special offers. In future, if you have issues confirming or fulfilling . 3.3 Laws and Regulations. 6.1 No Warranty. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. 3.4 Indemnity. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. Nobody deserves to profit from concerts other than the musicians, crew, promoters, bar staff, and all who work on the events, and a ticket should only ever be worth the price printed on it., Original reporting and incisive analysis, direct from the Guardian every morning. In November, the firm was required to improve the information it gives to. Both you and the company were insisting that you weren't in the wrong. Why can't I see my order or sale in my account? Viagogo is a third party ticket-selling website where customers can buy or sell tickets to events like concerts, sports games, and theatre shows.