Contact your eBike dealer. It commonly occurs when there is a connection issue in the mount and battery. Adjusting this will change the maximum assist put out per level, though one can never have all the assist available in level one. It really is very simple and will quickly become second nature to you. Sunday: Closed, 1352 White Pine Canyon Rd For any error, your electric bike will flash a light indicator or display an error code. If I could do it on a network switch running internet traffic I can do it on an electric bike. Want a bike quick? This increase in total capacity of the system will make it possible to increase the autonomy achieved with the internal Interested in a Bike with an Ebikemotion Drivetrain? This includes information on the IWOC ONE controller, GPS navigation basics, and pairing a heart rate monitor to the app. Connect the bicycle to the Dealer APP and check the battery voltage. Battery Charge 25 pts. (the optional range extender is mounted in place of a bottle cage and can easily be removed and charged away from the bike if there's no socket close by. The MAHLE SmartBike System App for e-bikes is a must-have for all Ribble e-bike owners. Some common electric bike errors are-. HUMoIcrJc FdEEv(K@z^u~KpEj>qu%%_qzw?OCpo~,I~r#$/EupxP,Js'fs^_&O\~7/XT&'7vnw).3A_#R)TB5z If pressed again the unit will vibrate twice to let you know that no assistance is being offered. Does that mean you are simply choosing the Assistance Levels that you "mapped"to the controller in Motor Maps. 0000001285 00000 n
Well, its not that difficult to check and troubleshoot your electric bike on your own if you know where to look and where to start from. Temperature sensor damaged. You are using an out of date browser. Read caring for your electric bike to find our top tips for maximising battery life. No return alert - a reminder that youre approaching the point in which you have less battery than necessary to return to the starting point. Check the motor wire connection. If the error persists, try a new charger.". E-Drive system: Mahle Motor Hub drive 40Nm . Avoid large power demands while this error is active to prevent deterioration. Its the power supply error of the electric bike. /5. If you are connected to the app an error code will be displayed. Update files are available for remote repair, please contact CSG warranty. I went the "suggested way" and am waiting for a new charger. Register using either your email address or Facebook account, at which point youll be let into the app. Consider replacing the torque sensor, controller, or drive shaft. You will need to take it to a dealer that has the necessary cable. Swipe right to left to switch between speed and map display. Thanks I created this site, eBikeBuster, to guide people, who are new to an e-bike and dont have proper knowledge about its tools, accessories, and maintenance. Bypassing the motor cable, plug connection with the controller into the motor. The link above does not show all the error codes, at least not the one I got which is 201. Literally, all you need for a pedal-assisted ride at your fingertips. However, when it gets steep you may just need to crank up the power to keep pace with the group or conquer the climb. A companion app is also available to download which displays such details on any smartphone. One of the key functions of the app for e-bikes is fault diagnosis. It appears when the throttle is loose and cannot return to the initial position. The bike obviously goes faster if in freemode but I cant get the right setting. Power Output Failure in the lights line. In a similar vein, smartwatches are incompatible with the app if you require heart rate functionality. This section is intended for developers who are debugging system errors. 0000003701 00000 n
Sounds like a need to make a third trip back to Evans to see if they can update the firmware.
W Error in the communication with the Remote control. If thats true I cant understand how you can interpret the meaning of the colors on the iWoc ONE when you are using any particular mode. But, what was it about this particular system that made us choose it over the others? TuesFri: 10am6pm If this doesnt work, the speed sensor could be broken and needs replacement. There you have the most commonly experienced electric bike error codes explained. This easy to use, multi-function button lets you access all of the functionality of the X35+ system when you're out riding the bike. I never got an email and I can create an account. Check wiring and the accessory connected to the light line. Here is the issue: after the ride I review my activity but I don't see any error message. Switch off the eBike and allow the drive unit to either cool down or heat up to the permissible temperature. I bought a Cannondale Treadwell ebike from Evans Cycles and right out of the box the bike didn't work, pink flashing light. From flat, the battery takes 3.5 hours to reach full capacity. Can you please explain if I am missing something here? Bosch HMI & Drive Unit Manual. Read on to find out how to turn your smart device into a dedicated training tool for your Ribble e-bike. That voltage should match your battery. Simply plug the bike into a household socket using the supplied charger and cable. Firstly, you will need to download the app from the Apple Store or Google Play Store for Android. Saturday: 9am6pm Create an account to follow your favorite communities and start taking part in conversations. According to Yamaha ebike error codes, speed sensor error is displayed as error code A5, while torque sensor error displays error code 38. Error in the communication with the Battery Pack. Can you please help or put me in touch with someone? You need to understand and troubleshoot these minor errors that may occur from regular use of your bike. Then I wouldn't be too concerned. It is important to note that electric bike error codes may vary with different manufacturers. Battery connection problem. Title: VF - MAHLE - iWoc ONE - Quick User Guide (EN-ES-DE-FR-IT-PT-NL).cdr Author: David Tardon Barros Created Date: 2/11/2020 10:51:18 AM Save my name, email, and website in this browser for the next time I comment. Using the Ebikemotion companion app, there are a number of features to take advantage of, from auto-adjusting your bicycles assist based on heart rate, GPS tracking of your bicycle, and exact battery life left of the bicycle. Same issue for me. 2. Connect the bicycle to the Dealer APP and check the battery temperature. He had engineering degrees in Bachelors and Masters. If you dont turn on the RE until the battery drops to the amber lamp, you will not see this problem. So, lets find out the common errors and their codes. Read her story here. How do I charge the battery? Download the Ebikemotion app, available on the Apple App Store or Google Play Store. Would you give us any feedback as to what your thoughts may be concerning what the problem could be and how to remedy it? Problem is in the power supply sensor. Is the motor restricted to 15mph here in the US? Current sensor damaged. Charge your battery for at least 30 mins and check if the voltage value increases. startxref
Please check the battery Pack connector. you have Bluetooth enabled on your phone. If you stop midway through your route, the computer will pause the timer, and restart it whenever youre in movement again. Also that Mode is invisible to you in that situation. Where the instructions refer to a 'short press this indicates one quick press of the button and then release. hb```b``c`e``9 l@1Oi"aKL"E?TWWYoPzznCV mNGE2yj I^q.:d5l!HJzY?35;f8\IX!1hLe+8'e? Have connections and connections checked. Ebikemotion know about this issue and have issued a firmware update to solve it. I will be calling the retailier tomorrow but expecting no solution as this seems like and issue with the battery or charger. If you are getting error code 08 (throttle issue) first check throttle connection carefully. 6YVL. Its a bitter truth that these useful electric bikes come with such error issues. Check if your battery has an on/off switch. In addition to providing key data about the bike's systems, it's also capable of recording your ride data. %PDF-1.5
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It occurs due to the excessive current from the battery pack. 0000010427 00000 n
If your bikes have any error between the battery and controller or motor plug and controller, this can happen. Throttle Error Many riders have a tendency of pulling back the throttle cable and let it go even without a slow release. The cable DUCEXTGCUWIRE is an extension cable, the cables can be ordered from Ebike motion direct. Within this menu, there is also a very neat feature. Check the position of the spoke magnet. Here is the issue: after the ride I review my activity but I don't see any error message. If the battery prongs are not lined up correctly, the electrical circuit wont be complete. Getting error codes are something that no rider wants to see. To do this, we needed to consider carefully which propulsion system was best suited to helping us achieve this goal. The MAHLE SmartBike systems app allows Ribble e-bike owners to keep track of the performance of both bike and rider in real-time. An optional range extender is also available which extends the available range by up to 70%. You can specify a maximum heart rate limit and when this threshold is reached the motor will automatically kick in to provide assistance. Error codes can differ according to different brands. Weighing in at just 3.5kg for the ENTIRE system. Note that in waterproof kits the PAS and the throttle are connected to each other and the speed level can not be set separately. Stop charging and protect bicycle from wet and cold until temperture of cells increases. Should an error occur with the system, the app will display an error code. Communication error issues can cause while there is an error between the controller and display. Also, due to bad or cheap cables, this issue can happen. If you are getting error code 08 (throttle issue) first check throttle connection carefully. The beauty of this system is that you are fully in control of how much assistance is offered at all times. It uses a widget technology and allows users to completely set up the information they need to see. Check that the charger is in good condition. S6 Evo Neo 50 pts. He ordered from Amazon the SW900 ebike kit and 2000 volt battery. How do you change between the Cycling Modes when you are riding and you dont have a phone? If the above tricks dont work for you have a look at the electric bike error codes below. You could lower the amount of assistance offered slightly. If pressed again the unit will vibrate twice to warn you that maximum assistance has been reached. This issue leads to wear and tear. The IWOC ONE controller found on e-road bikes like the Orbea Gain, the Pinarello Dyodo, and the upcoming Colnago E64 eschews a full display for a single button with colors that indicate battery life, pedal assist levels, and more. Devices that are Ant+ only are NOT supported. The code iam getting is E0600. Bikes ready for 48-hr dispatch. Then check input voltage (P03) through your LCD Display parameters. If the system locks, please restart the eBike System. Ex-pro rider Helen Wyman amasses 10x national and 2 x European titles during her career. When we first considered branching out into the e-bike market, the brief was not simply to create a range of advanced e-bikes. If not then maybe the button is defective. But you should be able to fix common and minor faults in no time by following the guides above. At which point the LEDs should turn white and then release. Or you could select the Custom option and set each assistance level to exactly how you prefer it. Error Database System full. I spoke to the dealer and he said there should be an error message posted. Orbea Gain M30 features an upgraded MAHLE Ebikemotion X35 Plus rear hub motor and an integrated Ebikemotion battery unit. Continue charging. It is worth noting that the app is only compatible with heart rate monitors that have Bluetooth 4.0 protocols. Short press the button to set the LEDs to flash. Short pressing Button C (middle button) turns the system on and a long press of this same button turns the system off. These errors may affect the electrical system of the bike. Ray. To turn the system on, short press the button and the LEDs will illuminate. endstream
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If the error is not solved, replace the battery, Excessive switch temperature. Its a tendency practiced by many riders. I wish this was something I could just do via the app! With proper maintenance, these can be eliminated. The system is ebikemotion, here you can find the error codes and their meaning: https://www.ebikemotion.com/web/error-codes-reference/, It seems that there may be a problem with the battery connection, check out if all the cables are connected (mainly the one that goes to the back wheel), I check and everything is in order with the cables, I get minimal power assist so there is power still going to the wheel. 500 miles on bike. Regardless of whether you have a bicycle or not, the Ebikemotion app can help you arrive at any destination through smart, bike-specific mapping. Inverted polarity at charger. Here's a brief rundown of what these indicate: Blue - If you have downloaded the companion app to your smart device and have previously connected to the bike the LED will display a Blue light to indicate that the bike and app are now connected. Solution: The best way to solve this is by loosening the controller to unplug and replug the hall sensor plug. Setting Up Your Bicycle and Ebikemotion Companion App First things first: turn on your bicycle, and make sure the Bluetooth on your phone is on. Light Blue - If you are using the companion app and receive a notification on your phone the LEDs will briefly illuminate a Light Blue colour. Current supplied by the Battery Pack is too high. 0
Electric bike error codes are manufacturer-generated values that represent a particular fault in the bike. Did the same thing you suggested here and it's back to normal. Page 4: Ergonomy GAIN TECHNICAL SPECIFICATIONS ERGONOMY SIZE CRANK STEM HANDLEBAR * The handlebar size is centre-centre. Yes, you can cycle through 3 different assistance modes (which can be configured further in the companion app), or choose to have the motor turned off completely; all at the press of a single button. There are a few things to look over here. It may cause a system failure or improper functioning. Press J to jump to the feed. Yes, our e-bikes are pedal-assisted and require rider input at all times. You can also simply disconnect the brake connectors to eliminate the chance of them causing an issue. Now you can solve these minor issues easily and quickly. To help you get the most out of your Ribble e-bike, we've put together this guide on some of the key features that will transform your e-bike riding experience. It occurs when a biker pulls the throttle cable without slowing down first, resulting in abnormal responses. It's a tendency practiced by many riders. Also, with the help of the eBike app, you can see the details errors. For instance, if it is a less challenging climb, you may not need maximum assistance. I used it all year without issue and then sometime during the winter months of feb until now it stopped working. You can adjust these motor maps in the Ebikemotion app so that the motor limits the amount of available power based on a percentage of the 250W max output. We've received plenty of questions regarding app setup and features. You can buy the unit separately or replace it entirely in case of damage. 0000001809 00000 n
Speed Sensor error - Motor consumes but Speed not received from sensor. Seems to be a common problem. For added simplicity, the battery level is displayed using a traffic light-style system, albeit with the addition of the colour white. If this method does not work, unplug the throttle from your kit and get a new one. This can be saved post-ride in the app and uploaded to Strava. The Mahle My Smartbike App in Motor Maps shows 3 (three) standard modes Eco, Urban and Sport. Both have their advantages and disadvantages. The MAHLE X35 employs a slimline Panasonic battery that is fully enclosed within the downtube and gives our bikes their stealth looks. Is the amount of assistance supplied by each individual assistance level configurable? What electronic drive system does it use?
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Contact our helpful and friendly customer service team for assistance. Do I need tax, insurance or a licence to ride the e-bikes? 0000010726 00000 n
Ebike Conversion Kits-Ebike Batteries-Ebike Accessories-EbikeCables and Spare Parts, All comments are moderated before being published, A short sentence describing what someone will receive by subscribing. I need to update this post. Has any one has something similar, I am super sad as I was not even able to enjoy this bike before problems are starting and I bought it from an online retailer so support is going take a while and I am hoping some one has a sort of idea to potentially solve this or maybe reset the bikes computer? The temperature sensor of the controller has been damaged or disconnected. No word from dealer so far. A bike that's so light that when the motor is disengaged it creates little drag and seamlessly blends into the background. This can be very annoying if left on, be sure to turn it off! Check for any blockage or tear. The display itself is used to indicate the selected power level, available battery level, and more. You can try a different controller if you have one or ask for a replacement from the supplier. Controller error could result from one of the plugs from the controller not being correctly connected to the motor. Stop charging and allow system to rest for 30 minutes with bicycle turned off. When you first receive your Ribble e-bike we thoroughly recommend downloading the MAHLE companion app from the Apple Store or Android Play. My bike HIMO C26 stop working on the display showing error code 30H Im also give my bike to see someone who understands but they cant find the problem . To fix treadmill problems associated with slippage, align and tighten the running belt. Still not got a working one. A new era in the riding experience. Replacing the, Why would you consider upgrading electric bicycle battery from 48v to a 52v battery, Health and the environmental benefits of ebikes. Turn by turn navigation and the available range displayed as an on-screen map should be some of the exciting new developments from MAHLE. High voltage or incorrect battery use on the bike shows electric bike error code 7. So, you can optimise your training programs and view route data after each and every ride. If the problem persists, contact your eBike dealer. In this guide, we'll break down the X35+ motor system's functions and features and touch on the companion app. It's important to note that you can't raise the assistance of each power setting beyond 100% nor drop it below 30%. ( NOTE: Disabled File and Printer Sharing under network adapter stops listening port-445 and you would not be able to telnet . At times this error can be linked to the internal controller or the motor. New component detected not associated to this eBike system. Ray If this persists, consider replacing the controller. This colour indicates the amount of battery charge that is available to use. I then put it on charge for a few hours and when I took it for a ride today it kept flashing pink lights. The speed sensor should be screwed into the motor lead plug fully. Solution: Try reconnecting all the primary wiring harness connections and the motor lead connection with the speed sensor and battery. If the problem persists contact your eBike dealer. Please reduce the demand. See the dealer to solve this issue. Display shows a motor on it and front motor does not work. Even though getting error codes can be any riders nightmare, they are bound to appear anyway. Both low voltage and over voltage protection can cause an error. The Addict eRIDE 20 is the base model at 3,999 and comes with a mix of Shimano Ultegra and 105 mechanical. Why would this be useful? I got the issue yet again after a few months. Find out here. Error code 10 indicates that hall sensor connector is not connected properly. Same as above but this time with the top tube mounted button. Since this is a common problem it is amazing that $5k bikes are sold without an upgrade to firmware - really poor reflection on the manufacturer, sales and service. Check wires in the motor connector carefully, push the wires in all the way to make sure they are connected properly. Also, check if there is any silicon interference or corrosion damage. Solution: Turn off the ebike and remove the battery. To do so you would have to remove the bottom bracket and crankset. This subscription is good for eight total maps, with a map totaling one complete state. Will be returning it to the dealer tomorrow. If you have a waterproof kit then push the connectors in all the way in order to ensure contact and prevent any water getting through. Getting error messages can be annoying at times because it means Something is not working right. Common ebike errors may include: This error occurs when a throttle cable is damaged or loose. Make sure the spoke magnet is in the right place, and its not twisted. Improper connection between the display and controller-. However, if it flashes white then the motor will not provide any additional assistance. Bosch Performance Line Nyon Owner's Manual. Update files are available for remote repair, please contact CSG warranty. Can anyone help me please Saturday: 10am5pm Regards, To turn the pedal-assist system off, simply hold down the button for approximately 2 seconds. 2014/15 Easy Motion Evo City Error Code 12, EBike sensor battery low warning on M20 Gain. Please see below information from Ebike motion, the picture of the cable part code X35GCU is the main cable that has a USB socket incorporated into it, that is the cable required to update and fix error codes. Usually, errors occur when the sensor becomes unable to calibrate correctly. Quick Neo SL 50 pts. Hi, It may not display this or other websites correctly. Restart the eBike System. You can specify a maximum heart rate limit and when this threshold is reached the motor will automatically kick in to provide assistance. Find out here. Solution: Change your bike battery by calculating the necessary voltage (not more, nor less). We use cookies to ensure that we give you the best experience on our website. Everything is plugged up. Turn compatible lights on/off (if fitted). Thus, this article will show you the electric bike error codes in detail. The X35 motor system is light, powerful yet extremely compact. This image depicts where the battery level is displayed on the handlebar mount and what each colour represents. Once logged in, the three lines on the top left reveal your menu, featuring: Monitor, Start Activity, Navigation, Common Destinations, Last Position, Activities, Download Maps, and Settings. If the problem persists, contact your eBike dealer. If you do not get any power to the display then you should start with the battery as well as all the connectors. Now the second bike had done the same thing after only one ride a few weeks ago. Common ebike errors may include: 1. If the problem persists, contact your eBike dealer. Speed or torque sensor error, often called electric bike error code 2, occurs when dust particles released from brake levers cause a blockage or overuse of the sensors. There is any number of factors that can affect what range an e-bike can reach. Electric bikes light lines power output failure or assist light error. Check your battery voltage. Do I need to/ Can I remove the battery to charge? Error in the Error Database System. Inspect the motor sensor and peddling sensor wires. Treadwell Neo How To Videos 25 pts. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Hi my bike keeps giving the error 7 code I thought I had sorted it but it stopped going again, Hello You may not get power if any of those are bent or do not contact properly. Instead, a port located just above the bottom bracket provides easy access to charge the battery. How can I display the current power level on her iPhone in the companion app? All Ribble e-bikes are fitted with the Iwoc button on the top tube. Properly inspect all the visible connections and see if the display is adequately engaged or not. (435) 214-7287 Check the cable; try unplugging and replugging. Ebike.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com, Common Electric Bike Error Codes and Solutions, Electric Bike Error Codes List and Description, When the hall sensor is loose or blocked by silicone residue. The first time I ended up solving it by ridding it in this limp mode till the battery was down to 90% and when I plugged it in the error went away. If you stop pedalling then the bike will also come to a stop. 0000000776 00000 n
This wrong tendency will lead the throttle abnormality to break or damage. Solution: Try unplugging and replugging back the throttle cable, checking the pins are in line for a proper connection and are not bent. Bosch Battery Pack Owner's Manual. Just like any other machine, electric bikes break down. If the problem persists, contact your eBike dealer. This wrong tendency will lead the throttle abnormality to break or damage. Temperature too low during charging. Please reduce the demand. The battery used on the bike produces higher than the required voltage. Right: Handlebar-mounted Trio control unit. In this article, we dig deeper into this and see how to fix electric bike error codes. Swipe top to bottom to switch between battery watt-hours remain on the battery and the weather forecast. This invaluable tool raises the interaction between bike and rider to a whole new level. Usually, an ebike light will be flashing, displaying error codes as a warning to bikers that something is wrong with the system and needs fixing. It wont function correctly, indicated by, The battery voltage is too high to run the bike. Turning your smartphone into the ultimate cycle computer that includes the following functions. At least one hall sensor wire of the motor may be damaged or disconnected. At this time, you should open the eBike app from your smartphone and can get the detailed error description. If it is correctly connected, replace the charge point and check with the APP to make sure that the charge is increasing. If you drop below 15mph the motor will automatically re-engage but above 15mph it's all down to you. H\n0E I have had a error code that shows itself on my ebikemotion app while riding. Or did you get the firmware update? Clicking on the stopwatch icon opens up the activities section of the app. White means it is at full capacity; progressing down through Green, Amber and Red to indicate a maximum of 25% remaining. MonFri: 9am7pm Shop Now and Save with Free Shipping in the US. A high-temperature error will display as electric bike error code 10. These include gradient, heart rate, and measured times amongst others. For a better experience, please enable JavaScript in your browser before proceeding. Ive luckily have not had any issues. Also make sure that the battery prongs line up properly. The system is ebikemotion, here you can find the error codes and their meaning: https://www.ebikemotion.com/web/error-codes-reference/ It seems that there may be a problem with the battery connection, check out if all the cables are connected (mainly the one that goes to the back wheel) 2 vDubman900 3 yr. ago Check the wiring accessory, disconnect it and contact the accessory supplier. Battery Pack voltage too low. Therefore, when necessary, it's more than capable of doing its share of hard work up a steep hill. Can I ride this in the wet? (801) 364-0344 Sign up for in-stock updates and discounts! Les diffrentes erreurs possibles sont : Erreur 21 ou Erreur 30 : Problme de connexion (cble mal branch) Erreur 24 : Problme sur le cble du moteur (mal branch ou abm) Erreur 25 : Levier de frein engag l'allumage (c'est a dire que lorsque vous allumez votre vlo et votre cran, il ne faut pas rester appuyer sur les leviers de freins)