Disclaimer: The information on this page was last updated on 04/01/2023, 15:47:31. If someone answers your question correctly please let other members know by clicking on 'Mark as Accepted Solution'. Your beneficiary, or beneficiaries, will receive your super and any insured death benefit if something happens to you. Well, Sal & Al are back for part 2 of the books that have shaped their 20s so far. Please provide your full name, member number and any supporting documents. Your account number starts with 10 or 11 (and is 9 digits), Your account number starts with 40 (and is 9 digits), Your account number starts with a C0 (C zero), A Product Disclosure Statement (PDS) is available for each of the Super Products, BT Panorama products, and BT Margin Lending Margin Loan, and can be obtained by calling 132 135, or visiting the. We can help you improve both of these if you give us a call today! +612 9155 4030, BT Panorama BT Super Request to transfer whole or partial balance of superannuation benefits to your self managed super fund (SMSF) BT Customer Relations 132 135 customer.relations@btfinancialgroup.com BT Funds Management Limited ABN 63 002 916 458 AFSL 233724 RSE L0001090 is the Trustee of BT Super ABN 39 827 542 991 RSE R100132. Our contact centres in the UK and Ireland are open to help keep you connected, but we have fewer people available to take your calls. 21-04-2020 A Product Disclosure Statement (PDS) for BT Super Invest can be obtained by contacting BT on 1300 881 716 or by visiting www.bt.com.au/superinvest. Make sure you have your account number to hand when you get in contact (you can find this on your bill). Investment, super and insurance solutions to empower our customers to build and protect their wealth. BT Super investment options You'll automatically be invested in the BT Super For Life fund when joining, then you're free to switch to any of the alternative options any time after. By logging in I agree that cookies may be set on my browser. Your first option is to call the BT customer service team on 0800 800 150. Products marked as 'Promoted' or 'Advertisement' are prominently displayed either as a result of a commercial advertising arrangement or to highlight a particular product, provider or feature. With BT Super Invest you can choose to invest your super in shares, ETFs, managed funds and more. BT Super for Life A simple personal super account that's easy to join, manage and grow. If you are not a customer of one of the banks listed above, you can still sign up for a BT Super for Life account but will need to open a bank account first. Your application for credit products is subject to the Provider's terms and conditions as well as their application and lending criteria. Mail: Australian Financial Complaints Authority GPO Box 3 Melbourne VIC 3001. You can access your super online - and importantly, take action - any time, from anywhere. on You can call 0800 443 311 to get through to an automated phone line which you can use to: If youd rather speak to a human, you can use the live chat feature on the BT website or call 0800 800 150. A Product Disclosure Statement (PDS) is available for each of the Super Products, BT Panorama products, and BT Margin Lending Margin Loan, and can be obtained by calling 132 135, or visiting the Product Disclosures page. Generally, you can access your super once you meet the conditions of release. BT Super, BT Super for Life connecting to a new online experience - Have you recently received an email informing you that your BT Super or BT Super for Life account is connecting to a new online experience? Below are some links to BT pages that deal with these conditions: Because of this you should, before acting on this information, consider its appropriateness, having regard to your objectives, financial situation and needs. Learn more about accessing your super, eligibility and conditions that apply. execute the strategy once the Board approves it. However, we aim to provide information to enable consumers to understand these issues. If you made a request to consolidate other super into your AustralianSuper account it will take around 3 days for those funds to appear in your AustralianSuper account. BTFM is a member of BT Financial Group - A Division of Westpac Banking Corporation. You can lodge a complaint using any of the options detailed above. Compare your super balance against the average balance for your age group to see if yours is on track. Individuals should seek their own independent financial advice and consider the appropriateness of any financial product in light of their own circumstances and needs before making any investment decision. Contact BT for help and support with your BT broadband, TV, home phone or mobile. Fax: 02 9274 5764, Email: The property helpdesk is managed by a third party and are unable to discuss customer enquiries. 12h28. The fees and costs provided are current as at19 February 2019 and may vary from time to time. Products, reports, ratings (Information) are based on data which may be sourced from a third party and may not contain all the information required to evaluate the nominated product providers, you are responsible for obtaining further information as required. How to make a complaint about BT Business, Set up Company and Group Contacts for Cloud Voice. Then, VAT will be taken off, taking it down to 116.67. to 1.73% p.a. Email Login Page For the home For business and public sector For global business | UK Broadband TV Sport Mobile Gaming Discover BT Halo Help My BT Email Sign in BT ID or Email address Password Show Forgotten your login details? You should give at least one months notice to make sure theyre all ready for when you move in. Please read our website terms of use and privacy policy for more information about our services and our approach to privacy. You can update your postal or residential address, email address and home phone number by logging in to your or mobile app and selecting my details. Thanks for your question. on Mon-Fri, 8:30am - 6:30pm (Sydney time), BT Managed Portfolios Any taxation position described is a general statement and should only be used as a guide. They had likely also considered the current and future financial disposition of the estranged family of your son, and whether or not you were financially dependent too. Decide how much you want to invest and fine-tune your portfolio as you go. Announcements, Guides & Community Updates. Account and billing. You should also consider obtaining personalised advice from a professional financial adviser before making any financial decisions in relation to the matters discussed hereto. Are these phones part of a digital voice order? Please provide your full name, member number and best contact number including state area code with landline numbers. *Note: BT Super for Life standard insurance has a pre-existing exclusion for a specific period. As always, weve got you covered. Target Market Determinations for our products can be foundhere. Investor:1800 998 185, Monday to Friday,8:30am 7:00pm (Sydney time) Finder's digital asset trading is powered by Finder Wallet Pty Ltd (ABN 11 149 012 653) an AUSTRAC registered Digital Currency Exchange and reporting entity (DCE100735494-001). on on Calling from overseas: Chant West ratings and research are prepared by Chant West and are not connected in any way to research and ratings prepared by any of our related entities. By providing you with the ability to apply for a credit card or loan, we are not guaranteeing that your application will be approved. By 31/05/2022 fixation phare megane 3 Comments Off. Hi@KH1 sorry that you have not received your equipment. Please click Open account to apply via Westpac Online Banking. Death cover ranges between $15,000 and $300,000. If you need help remembering your username or password you can use the links below. Mon-Fri, 8.30am - 5:00pm (Sydney time), BT Managed Accounts Once we make a decision about your complaint, well write to you with the decision and the reasons supporting it. Announcements, Guides & Community Updates. Contact us on 1800 682 525 Monday to Friday 8 am - 7 pm (AEST/AEDT). Assuming this is 15 per month, that would take off 60 (154), leaving 56.67. If you pay it off early, youll also get a 1% discount, bringing it to 56.10. Find out how investment markets affected your super returns. Other management, transactional and operational costs may apply to an ETF, managed fund or managed portfolio option. 20h08. Forgotten your login details? If you're a little more experienced as an investor and would like to take a more "hands-on" approach, you can select a mix of investments by nominating the percentage of your super that is invested in the following funds: Super Cash, Conservative Fund, Moderate Fund or Growth Fund. 13-09-2018 Thank you for the response its not great for a communication company that you cannot contact them! The following form allows you to search all of BT. We use cookies for security purposes, to improve your experience on our site and tailor content for you. on BT Financial Group does not accept liability for any loss or damage caused by the use of the Clearing House service. Alternatively, you can call Utility Switchboard on 020 3048 4598 and well make it even easier for you to switch to the right broadband provider and package. A will can be challenged by the estranged family, especially if it resonates unreasonable outcome to their family and dependents. Beware of phishing emails circulating that appear to be from AustralianSuper asking you to click on a link to keep your password. If you know your Customer ID / Number please enter it here to find the relevant contact details, 132 135- Members The BT Super for Life is the default investment option, under which your investments are allocated for you based on your age. Strange that a communications company haven't setup an alternative means of communications for customers to contact them when an energy company (EDF Energy) has. to 1.16% p.a. Finder Wallet operates the Finder Apps digital asset trading and wallet services. BT Funds Management Limited ABN 63 002 916 458 AFSL 233724 RSE L0001090 is the Trustee of BT Lifetime Super - Employer Plan RSE R1001327 ABN 39 827 542 991. For more information contact our fleet solutions partner. She covers all areas of personal finance, and her areas of expertise are superannuation, banking and saving. Please note, we are a comparison website and provide general advice only. Your BT account number (which you can find on your bill) Your current landline number Your new address If you just have broadband with BT, you should call 0800 800 150, but if you have more services, you can call 0800 783 0235 or use the link below. Luckily, there are a few ways you can complain to BT and get it seen to: BT will try and resolve your complaint as quickly as possible, but if it hasnt been sorted within 8 weeks or youre not happy with the result, you can contact the communications ombudsman who will have the final word. It is not a specific recommendation to purchase, sell or hold any product(s) and is subject to change at any time without prior notice. Payments can take 3-5 business days to appear in your account. Westpac Financial Services Ltd ABN 20 000 241 127 AFSL 233716 (WFSL) is the responsible entity and issuer of interests in BT Managed Portfolios. BT - Part of Westpac Banking Corporation. Finder may receive remuneration from the Provider if you click on the related link, purchase or enquire about the product. Should we be unable to resolve your concern at your first point of contact, we will then refer the complaint to our dedicated Customer Solutions team. BT Financial Group does not receive any commissions from Westpac as a . therefore, growth remains main focus of the investment allocation. If either of these are lower than your minimum, follow the steps below to report and fix the problem. Please call us so we can arrange for you, or a family member, to talk to someone about your super in the language you understand best. The issuers of the products named on this website can be found in the relevant disclosure document. Adelaide SA 5001, 1800 222 790 If youre switching to a TV and broadband package, you will have to contact your TV provider (if you have one) to cancel your current services. More information. bt super contact email . BT calculates your cancellation fees by taking the remaining amount you would pay until the end of your contract and subtracting the costs BT save by you leaving early and 1% if your final payment is paid early. GPO Box 2861 All examples and images are for illustrative purposes only. Online form:you can use our secureonline form to submit your feedback or lodge a complaint: Read more about our feedback and complaints process, Easy English guide and accessibility guides. Help and support; Contact BT; Back. We have a range of ways to get in touch for new and existing customers. If youre checking your speed through the app, you should press speed to your hub and speed to your device. (c) 2022. Call:1800 931 678 1800 816 222- Members 1300 881 716 Please provide your full name, member number and best contact number including state area code with landline numbers. Perhaps BT have never heard of WhatsApp ? BT looks into all of its complaints in-depth to make sure all issues are put right and that it doesnt happen again. finder.com.au has access to track details from the product issuers listed on our sites. However if you post some details of your problem, then you should be able to get advice via this forum. Please note that time limits apply for referring matters to AFCA. BT Portfolio Services Ltd ABN 73 095 055 208 AFSL 233715 (BTPS) operates BT Invest and operates Panorama Investments and administers BT Super Invest and Panorama Super. So there may be a delay between a super contribution amount showing on your payslip and that money appearing in your super account. BT is committed to providing great service and our people are dedicated to ensuring we help you achieve your financial goals. Call 132 135 Things you should know BT Super forms part of Retirement Wrap ABN 39 827 542 991 ('Fund') and is issued by BT Funds Management Limited ABN 63 002 916 458, AFSL 233724 ('BTFM'), the trustee of the Fund. Add the VAT back on and that brings your cancellation fee to 67.32. Alternatively, you can use the link below to find out all about BTs current deals and packages. If you have attachments send your complaint by post or use the online form. There are several different ways you can contact BT regarding a query, problem, or complaint. of your total balance. Please refer to the AFCA website set out below for more information. However, note that if you choose to transfer a lump sum, there are tax and Centrelink implications. We value our editorial independence and follow editorial guidelines. Please find belowinformation on how you can buy some of BT's surplus assets. We encourage you to use the tools and information we provide to compare your options. You have had too many unsuccessful attempts to login. Read the relevant insurance in your super guide for more information. If you feel we have still not fairly resolved your problem you may be able to refer your complaint to the free, external dispute resolution scheme, the Australian Financial Complaints Authority (AFCA). I'm a BT Business customer. 4190816 Monday to Friday, 8:30am - 7:00pm (Sydney time) Request a callback Mail: GPO Box 7490, Cloisters Square WA 6850 Insurance Call 1800 025 127, Monday to Friday, 8:00am - 6:30pm (Sydney time) Underwriting Email: gold.life@BTFinancialgroup.com Fax: 02 9274 5764 Mail: GPO Box 5467, Sydney NSW 2001 Administration Email: Although we provide information on the products offered by a wide range of issuers, we don't cover every available product or service. Fees and costs are subject to change. Speak to an expert and have your query resolved in minutes. to 1.76% p.a. While our site will provide you with factual information and general advice to help you make better decisions, it isn't a substitute for professional advice. We're prioritising our most vulnerable customers so, if your call isn't very urgent, please use our online support or call us back at a later date. The simplest way to resolve a complaint may be discussing it with us by phone. BT Super Invest Product Disclosure Statement(PDF), BT Super Invest Additional Information Booklet(PDF), BT Super Invest - Super Target Market Determination(PDF), BT Super Invest - Transition to Retirement (TTR) Target Market Determination(PDF), BT Super Invest - Pension Target Market Determination(PDF), BT Super Invest Investment Options Booklet(PDF). Let us help you out with your query. Your complaint will be reviewed in line with our FAIRGO principles. It is recommended that you talk this with legal experts who can help you get a clearer understanding on the right path to take. Create one Quick links Track your order > Report or track a fault > Pay a bill > Get help or contact us > Download the My BT App > Looking for BT Mail? While we aim to action all complaints as soon as possible well generally address your complaint within 45 days of receiving it. Slow broadband speeds? What will life during retirement be like? Download theInvestment Options Booklet(PDF) for a full list. Unless otherwise specified, the products and services described on this website are available only in Australia from Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714. 1800 671 409- Advisers, BT Margin Lending The most complained about issue when it comes to broadband is slow speeds and dropping connection. For example, if you were born in 1983, you'll be invested in the 1980s Lifestage investment option. Hostplus has overtaken AustralianSuper as the top performer over 10 years. Level 10, 99 York St, This could be that they send out an engineer or they can call you back with some tips to try if they think you dont need one. Applicants must be between 15-64 years old for death insurance and 15-59 for TPD insurance. Get help here Choose a product Broadband Email Landline & Digital Voice BT Sport TV Mobile Choose a topic Account and Billing Moving to Digital Voice Security BT Halo 14h28, on 13-09-2018 I need to contact BT about a guaranteed speed issue but I can only find an option of a phone number or an online live chat. You will learn how to create a contact, add information as well as delete a contact. I do not want to call and clog up the lines for people trying to get urgent assistance. BT Financial Group does not accept liability for any loss or damage caused by the use of the Clearing House service. Although we cover a wide range of products, providers and services we don't cover every product, provider or service available in the market so there may be other options available to you. I have hired a very expensive solicitor to settle his moneys etc & am still waiting & seem to be getting no where ,, I have been told that the mother of 3 of his children who he had not been with for over 12 years could get all his moneys,, This would be the last thing my son would have wanted & I cant understand how with me paying for this solicitor as well as Im paying for the 3 childrens private education since my son died be able to go against what was set out in his WILL be ignored,. BT Super Invest is part of Panorama Super. Some product issuers may provide products or offer services through multiple brands, associated companies or different labelling arrangements. Youll also be given the opportunity to end your contract without paying any exit fees if it cant be improved. on GPO Box 2861 Call:1300 363 992 ","anchorName":"#how-do-i-join-bt-super-for-life"}]}, Important information about our super fund comparison table, finder.com.au is a financial comparison and information service, not a bank or If we need some additional time to get back to you, we will let you know. Need something to keep you occupied during your downtime? 0 Ratings A pre-existing condition means any injury or sickness that you were aware of or a reasonable person in your position should have been aware of.